1. Pilot deposit
The USD $100 pilot deposit reserves onboarding time and is credited in full toward the USD $299 setup fee. It is fully refundable if the customer cancels before the onboarding session or if we determine before onboarding that the business is not eligible for the pilot.
2. Setup fee
Once onboarding or custom configuration has started, the setup fee covers time already performed. If we cannot deliver the agreed setup, we will refund the portion associated with work not completed. A change of mind after accepted installation is normally not refundable, except where required by law.
3. Monthly subscription
The monthly subscription can be canceled at any time. Cancellation stops the next renewal and access continues through the paid billing period. We do not normally prorate a partially used month. Duplicate charges, confirmed billing errors, and payments taken after a timely cancellation request will be refunded.
4. How to request a refund
Email galionix2@gmail.com within 14 days of the relevant charge. Include the business name, charge date, and reason for the request, but do not email card or bank details. We will acknowledge the request and normally respond within five business days.
5. Payment-provider processing
Approved refunds are returned through the original payment method. Banks and payment providers control the final posting time. Nothing in this policy limits mandatory consumer rights that apply under relevant law.